Return and Exchange Policy

Return:

1. Customers are allowed to initiate a return only once per product, except for custom orders.
2. The product must be unused, undamaged, and in new condition.
3. All original tags must be intact and not removed from the product.
4. Returns must be initiated within 7 days of the delivery date.
5. We do not offer cash or credit card refunds for returns.
6. Instead, customers will receive a credit note on the website, valid for one year from the date of issuance.

Exchange:

1. Exchanges are limited to one occurrence per product. Customs orders are not eligible for exchange.
2. The product must be unused, undamaged, and in good new condition.
3. All original tags must be intact and not removed from the product.
4. Exchanges must be initiated within 7 days of the delivery date.
5. Exchanges are allowed only for the same product in a different size or color.
6. If the desired size or color is unavailable, customers can choose to wait for the item to be restocked or opt for a refund in the form of a credit note.
7. We reserve the right to refuse exchanges that do not meet the specified conditions.

General:

1. To initiate a return or exchange, customers must contact us via email at admin@floaclothing.com or through the designated form on our website within the specified timeframe.
2. Shipping costs for returns and exchanges are the responsibility of the customer unless the product is defective or an error occurred on our part.
3. Products returned or exchanged must be accompanied by the original purchase receipt.
4. Credit notes will only be processed once the returned items are received and inspected by our team.
5. We are not responsible for items lost or damaged during the return shipping process.
6. Orders take 2-4 weeks.
7. Custom dresses & orders are not eligible for exchange and return.

Note: This policy is subject to change at our discretion, and any updates will be reflected on our website.